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2010 NC Public Power Awards of Excellence announced

8/19/2010 12:11:31 PM

Raleigh, NC, August 18, 2010 – Several awards were presented during the ElectriCities awards banquet held on Friday, Aug. 13. Twenty towns andcities were recognized for receiving Public Power Awards of Excellence in seven key categories.

Grassroots winners:
Albemarle, Ayden, Benson, Concord, Farmville, Fayetteville PWC, Gastonia, Granite Falls, Kings Mountain, Lexington, Louisburg, Newton, Rocky Mount
and Tarboro

The Grassroots award recognizes efforts by the city in legislative issues important to public power, initiation of local grassroots events and participation in federal and state legislative events.

Economic Development winners:
Ayden, Benson, Cherryville, Fayetteville PWC, Gastonia, Granite Falls, Greenville Utilities Commission, High Point, Kings Mountain, Kinston, Lexington, Monroe, Newton, Rocky Mount, Tarboro and Wilson

The Economic Development award recognizes initiatives by the city in economic development efforts, including industry recruitment leading to job creation, and implementation of economic development studies.

Communications winners:
Ayden, Benson, Cherryville, Concord, Fayetteville PWC, Gastonia, Granite Falls, Greenville Utilities Commission, High Point, Kings Mountain, Kinston, Lexington, Newton, Rocky Mount, Tarboro and Wilson

The Communications award recognizes outstanding customer communications, including the use of bill inserts to communicate information to customers, use of innovative strategies to communicate policies, newsletter production, assignment of a public information officer and completion of a coordinated communications plan.

Customer Service winners:
Albemarle, Ayden, Benson, Cherryville, Concord, Fayetteville PWC, Gastonia, Granite Falls, Greenville Utilities Commission, High Point, Kings Mountain, Kinston, Lexington, Newton, Rocky Mount, Tarboro and Wilson
The Customer Service award recognizes outstanding customer service efforts, including residential customer programs. Also included is designation of a central point of contact for commercial customers and holding a customer appreciation event. These communities also demonstrated a commitment to amending policies to meet the needs of their customers during the recession and extremely cold weather we had in January.

Key Accounts winners:
Concord, Fayetteville PWC, Gastonia, Greenville Utilities Commission, High Point, Kings Mountain, Lexington, Monroe, Rocky Mount, Tarboro and Wilson

The Key Accounts award recognizes efforts by the city with their key business customers, including advanced training by key account representatives, communication with key accounts customers and locally sponsored events.

Energy Efficiency winners:
Albemarle, Ayden, Concord, Fayetteville PWC, Gastonia, Granite Falls, Greenville Utilities Commission, High Point, Kings Mountain, Kinston, Lexington, Newton, Rocky Mount, Shelby and Wilson. Benson, Cherryville, Pikeville and Tarboro received honorable mention

The Energy Efficiency award recognizes efforts by the city with energy-efficient building programs, energy education, energy audits and participation in NC Green Power.

Training winners:
Albemarle, Benson, Cherryville, Concord, Fayetteville PWC, Gastonia, Granite Falls, Greenville Utilities Commission, High Point, Kings Mountain, Kinston, Lexington, Newton, Rocky Mount, Tarboro and Wilson

The Training award recognizes the city’s commitment to ongoing staff education and training by attending ElectriCities-sponsored training sessions, completion of a continuing education or tuition-reimbursement program and in-house training opportunities.

ElectriCities of North Carolina, Inc. (ElectriCities), North Carolina Municipal Power Agency Number 1 (NCMPA1), North Carolina Eastern Municipal Power Agency (NCEMPA) - More than 70 North Carolina public power communities, municipally owned and operated electric systems, serve more than 500,000 residential, commercial and industrial customers in North Carolina. ElectriCities' members in NC, SC and VA serve more than one million customers. Most have been providing reliable electric service for 100 years or more. ElectriCities is the service organization that provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services to public power communities. ElectriCities provides management services to the state’s two municipal power agencies: NCMPA1 and NCEMPA. NCMPA1 has 19 member cities in the western part of North Carolina and NCEMPA has 32 member cities in eastern North Carolina. More information about ElectriCities is available at www.electricities.com. More information about the Power Agencies and NC Public Power is available at www.ncpublicpower.com



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